Terms of service

The agreement

Door Openers is a service operated by PeoplePipeline Limited, a company registered in England and Wales (company number 17188424), whose registered office is at 4 Castle Mount, St. Valerie Road, Bournemouth, England, BH2 6PQ. These terms are between you and that company. By creating an account you accept them. If you are signing up on behalf of a business, you confirm you may bind it.

What you get

A licence to use Door Openers to run HR diagnostics for your own clients, under your own branding, for as long as your subscription is active. The licence is for your consultancy; do not resell access or share your login with people outside it.

Trial and payment

• The free trial runs 14 days and allows up to 3 active client companies.
• A card is taken to start the trial, and nothing is charged during the 14 days. Unless you cancel before the trial ends, the plan you chose starts on day 15 and your card is charged £49 per month, or £490 per year for the annual plan, from then on. You can cancel at any time during the trial from the Billing page and you will not be charged. You can also start your plan early from the Billing page, in which case your card is charged that day. If you cancel, access to the tools stops when the trial does and your account remains available to restart.
• The Growth plan is £49 per month, or £490 per year. Prices include VAT where applicable.
• Growth includes 15 active client companies. Additional slots are £10 per month per 5 clients.
• The annual plan includes 25 active client companies rather than 15 for as long as it renews. Choosing to pay for the year up front gives full access from the day of payment, with no trial period.
• Network and team licences (for consultancy networks, franchises and training providers) are agreed by invoice and activated with a code. Each seat is for one named consultant inside that network and cannot be passed to anyone outside it.
• Archiving a finished client frees its slot after 30 days. This stops slots being cycled to avoid the cap, and it is deliberate.
• Consultants with an eligible Leap into Consulting academy membership get full access included in their membership, activated with a code on the billing page.
• Referrals: every consultant has a referral link on their Profile page. When someone who signs up through your link becomes a paying subscriber, we add one month of Growth to your account free of charge. Rewards are applied by us within the following month and only for genuine new consultancies; they cannot be exchanged for cash. Commission arrangements with partners are agreed separately in writing.
• Subscriptions renew automatically until cancelled. Payments are taken by Stripe.

Cancelling

Cancel any time from the billing page. You keep access until the end of the period you have paid for, and we do not refund part-months. Cancel before the trial ends and you pay nothing. Your data stays available while the account is open - export anything you need before you close it.

Your responsibilities

You control what you collect from your clients and their staff, so a few things sit with you rather than with us:

• Having a lawful basis for collecting the data, and telling the people involved what you are doing with it.
• What you put in reports and how you advise your clients. The diagnostics are structured tools, not a substitute for your professional judgement.
• Keeping your login secure, and telling us promptly if you think it has been compromised.
• Not using the platform to collect special category data it was not designed for, or anything unlawful.

What the tools are, and are not

The diagnostics and reports are decision-support tools for qualified practitioners. They do not constitute legal, financial or employment advice, and neither we nor the tools are a substitute for professional advice taken on the facts of a particular case. You remain responsible for the advice you give your clients.

Your content

Your client data, your reports and your branding remain yours. We claim no ownership of them and we do not use them to market anything. We hold them only to provide the service, as set out in the privacy notice.

Our content

The platform, the question banks, the scoring models and the report designs remain ours. You may use the reports they produce freely in your consultancy, including under your own branding. You may not copy the question banks or scoring models out to build a competing product.

Availability

We aim to keep the service running and to give notice of planned maintenance, but we do not promise uninterrupted availability. If something breaks, tell us and we will fix it.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for lost profits, lost business or indirect loss, and our total liability in any 12-month period is limited to the amount you paid us in that period.

Ending it

You can close your account whenever you like. We may suspend or close an account that breaches these terms, or that puts the service or other users at risk - we will tell you why, and where it is reasonable to do so we will give you a chance to put it right first.

Changes

We may update these terms. For material changes we will email account holders at least 30 days before they take effect, so you can cancel if you do not accept them.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms: aaronthorley@door-openers.com.